Shipping policy
Shipping Policy
Processing time
Orders are prepared and shipped within 1–3 business days. Processing time is separate from delivery time.
Delivery time
Once your book has shipped, estimated delivery is:
- United States: 8–14 business days
- Canada, United Kingdom, Australia and New Zealand: 7–15 business days
Business days are Monday to Friday, excluding public holidays. Carrier delays, weather, customs checks and peak seasons can extend these estimates.
Shipping cost
Standard shipping is free on every order, with no minimum.
Shipping protection (optional)
For $2.99 you can add shipping protection in your cart. It covers your order against loss, theft and damage in transit: if anything happens to your package, we send you a free replacement.
Tracking
You'll get a confirmation email with your tracking number as soon as your order ships. Tracking can take up to 48 hours to show updates.
Damaged or missing packages
If your book arrives damaged, email us within 7 days of delivery with your order number and a photo, and we'll send a free replacement or refund you in full. If your package hasn't arrived 7 days after its expected delivery date, contact us. With shipping protection we send a free replacement; without it, we'll help you file a claim with the carrier.
Customs and import taxes
For orders shipped outside the United States, any import duties or taxes charged by the destination country are paid by the customer.
Contact
support@nellmaybrook.com · Monday–Friday, 9am–5pm ET